The Social/Media Community Performance Model™

Our Performance Model helps brands assess, measure, and create social media standards for customer care.


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C2B Suite brings order, consistency, and measurability to your rapid growth trajectory. We’ll get your organization on track to be a leader in social customer care.


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Social Media for Customer Service Organizations


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C2B Suite provides social customer care strategy, deployment, integration and training for contact centers and customer service organizations. We help our clients scale their organizations quickly, mitigate risks, and enhance leadership.

Social media and community platforms are empowering customers in previously unimaginable ways. This inverts the legacy business-to-consumer paradigm, creating a customer-to-business model that demands new approaches, processes, and organizations if enterprises intend to maintain leadership in customer care. Global brands are acting swiftly to respond to this opportunity and are turning to C2B Suite™ for solutions, best practices, and standards to get the job done.