Client Success Story
“C2B Suite served as an independent, pragmatic advisor in our search for a back-office system with which to run our business. The C2B team led our execs in the appropriate direction both financially and functionally. They were instrumental in helping to surface a sound approach to selection.”
Conor Finan / Head of Finance / Controller
For over 20 years, Avero has remained true to its original mission: delivering innovative software that gives hospitality leaders the insights they need to manage – and transform – their businesses. Today Avero provides a solution suite that makes food and beverage operations easier, more transparent and more profitable.
Business Challenge
Avero designed its business - including its internal technology stack - around the needs of large restaurant and hotel chains and major casino properties. But over time the company began to enjoy substantial attention from smaller hospitality organizations that likewise wanted to improve their business insights and decision making. Avero’s backoffice infrastructure wasn’t attuned to the expectations these new customers had for self-service, quick onboarding, and mobile computing.
The Solution
Avero turned to C2B Suite for help in identifying and selecting a new backoffice software provider. Avero was drawn to C2B Suite because vendor evaluation and selection is a core expertise and offering of its practice. The company asked C2B Suite to create a vendor evaluation and selection framework, and then to guide the company’s leadership through the selection process.
Impact
Proposed an extensive approach to technology assessment that included Avero’s functional, technical and commercial requirements
Provided a market map of solution providers, annotated with analyst research and independent reviews
Led a working group of Avero line-of-business leaders in a 4-month due diligence assessment, serving as a neutral group leader and vendor scorekeeper
Oversaw the vendor selection process, which resulted in the selection of a provider that C2B Suite surfaced in its research and recommended at the end of the due diligence process
Confirmed that Avero’s chosen provider supported the company’s expansion plans and offered a future-proof functional roadmap
